Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.
I have an alarm system. What do I do on days my house is cleaned?
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.
I have pets. What should I do?
We love pets too. A few suggestions depending upon the four legged friends:
You can place your pet outside in a gated area to ensure everyone's safety (during the cooler months). Or perhaps a room that you do not need cleaned, like a laundry room or an office for example.
If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
What makes you a green cleaning company?
Our company strives to meet the community’s need for safe and clean homes and quality of life. That’s why we use Norwex microfiber instead of paper, refill bottles, and protect both our professional house cleaners and customers from unnecessary exposure to toxic chemicals. For the most part all surface will be cleaned using either with the Norwex Envirocloth or in combination with the Norwex Cleaners mentioned below. We do not use any cleaners rated B or below on www.ewg.org.
Norwex cleaners used are:
- Descaler
- Bathroom cleaner
- Mold and Mildew Cleaner
- Stain Remover
- Odour Eliminator
- Oven and Grill Cleaner
Other cleaners we might use if needed:
- Young Living Thieves All-Purpose cleaner
- Magic Erasers
- Vinegar
- Baking Soda