February 2022 Update
Great News! Despite record high inflation, Kathy’s Green Clean is committed to not raising cleaning rates in 2022. We do have some other important updates for you to be aware of though, most of which relate to scheduling and fees.
As many of you may know, we have struggled to keep reliable cleaners since the beginning of the Pandemic. We have recently reduced our team down to just Gabrielle and Kathy. This has caused us to have to let go of a few very wonderful clients that we are just not able to fit into the schedule with such a small team. The good news about this is that it will allow us to better align our schedules and provide an even more consistent cleaning experience for your family.
Another benefit of this arrangement is that Gabrielle will begin scheduling cleanings directly with many of you. This will allow her to work directly with you on any special needs your family may have or any scheduling issues that may arise.
Kathy's Green Clean Terms and Conditions
(Updated February 2022)
- We are also revising our Terms and Conditions for 2022. These changes have become necessary due to the very busy schedule that is maintained by the team and the complications that arise when significant changes are requested. Please read through the updates below as they may impact your scheduling, cancelation or payment options. All Terms and Conditions are effective March 1, 2022.
Payment Types
- Cash and Checks will no longer be accepted. Credit/Debit cards may be used online to pay your invoice or Zelle payments are be accepted for all cleanings. This helps eliminate extra driving and trips needed to account for physical deposits and allows our team to focus on making your home shine.
Cancelations and Reschedules
Cancelations
- Any cancelation request received less than 48 hours prior to the scheduled cleaning will incur a cancelation fee equal to ½ of the normal cleaning rate. This is not meant to be punitive, but is designed to encourage prompt communication so that a substitute job may be scheduled in your place. This allows cleaners to maintain their compensation even when events that are out of their control impact their work schedule.
Reschedules
- 48 hours or more notice:
- If there is an appropriate opening within the calendar, a request to reschedule will be honored without fee. It is very common for the calendar to be completely booked. In the event that a reschedule is not possible, you may be asked to skip the current cleaning.
- Less than 48 hours notice:
- If an appropriate reschedule window is available, a reschedule request will be honored without penalty. If an appropriate window is not available within 7 days of the original cleaning date, the cleaning will be canceled and a cancelation fee will be assessed equal to ½ of the estimated cleaning fee.
Missed or delayed appointments:
- When a cleaning is canceled or a reschedule causes a significant gap in the existing schedule, it will be very common for your home to need additional detailed cleaning to ‘get it back in shape’. This is similar to the Deep Cleaning that most homes receive the first time we visited. When you have company, extra pets or young ones with sticky fingers in the house extra cleaning is also common.
- If any of these events occur the next cleaning may take 1.5 to 2 times longer than normal.
- If you do not expect the home to be brough back up to Kathy’s Green Clean standards, or if you have a financial limit that needs to be honored, please discuss this prior to the cleaning beginning.
- Cleanings will not be discounted for an unusually long cleaning that is required to restore a home to its previous condition.
Trip Fee
- If a home or business is more than 20 miles from Gilbert, AZ and your cleaning is scheduled for less than 4 hours a fee equal to one hour of cleaning will be added to the invoice as a trip fee. This fee helps offset travel expenses, and the lost availability associated with a longer trip for smaller cleanings. The Trip Fee is waived for any jobs scheduled for 4 or more hours.
- For new clients in Happy Jack, there is no trip charge.
Access / Availability
- If a property is unavailable when the cleaning is scheduled to begin (i.e. doors locked, personal company present, business calls preventing cleaning, or anything else prevent access to the area to be cleaned.) the idle time spent waiting for the property to be available will be billed as standard cleaning time. This also applies if the cleaner is required to wait after the cleaning is complete such as waiting for the property to be locked up.
- In the event a cleaner is waiting on-site and the cleaning is canceled, a lock-out fee will be assessed as 1/2 of the estimated cleaning charge or $75.00 whichever is larger.
- If a property is unavailable, and the customer cannot be reached within 30 minutes, the job will be canceled and the lock-out fee will be assessed.
- These fees offset the lost availability and income for the cleaner, as well as their personal expenses associated with the traveling and waiting at a canceled job.
Balance Due
Payment is due on the day that your cleaning is completed and an invoice is sent.
In the event that any fees are assessed due to any of the unusual circumstances outlined in these Terms and Conditions, the balance will be due immediately and must be settled before your next scheduled cleaning.
A scheduled cleaning appointment will not be honored if there is an outstanding balance on your account.
While no one likes extra fees, we hope you will appreciate that these policies are being created to help improve communications with you and our team and avoid situations that can impact everyone’s schedule and the quality of service we’re able to provide all of our clients. We hope you will understand that these changes are being added instead of raising standard cleaning rates in 2022, and by helping manage your schedule and availability with our team you can avoid any additional cleaning expenses this year.
Thank you for your time and understanding. As always if you have any questions feel free to email or call.